Privacy Policy
Last updated: 2026-07-23 This Privacy Policy explains how Stellar Field collects and uses information from people who use our Services or engage with us (a "user" or "users"). The word "Services" in this Privacy Policy means our websites and our Stellar Field game client (the "Client"). Stellar Field is also referred to as "Company," "we," "us," and "our" in this Privacy Policy. This Privacy Policy applies to information we collect, use, disclose and store about users: On our Services. In email, text and other electronic messages between users and us. Please read this Privacy Policy carefully. If you don't agree with our policies and practices described here, don't use the site.
CHILDREN
Some of our Services are attractive to or intended for use by children under 13, while other Services or portions of our Services are intended for people over 13. When we collect information on our Services, or sections of our services that are child-directed, we do so following the principles of the Children's Online Privacy Protection Act (COPPA). Generally, we don't ask anyone under 13 to provide personally identifying information like a name, email address, telephone number, birthdate, or address. We may ask people aged 13 and older to provide personally identifying information to use certain aspects of our Services. That might be signing up for our newsletter, using our contact form, or registering an account. Areas of our Services that ask for such information have an age gate designed to prevent children under 13 from accessing them. We understand how important it is to provide stronger privacy protections for kids. We don't knowingly collect or use personally identifying information from users under 13, except where COPPA allows it. If we learn that we've collected personally identifying information from a user under 13 without knowing it, we'll notify the child's parent if possible and delete all information relating to that child. We'll also stop collecting any more personal information from them.
WHAT INFORMATION DO WE COLLECT?
Information That Is Collected Automatically. When our Services are used, we may collect some information automatically. This helps us analyze and optimize how our Services perform. We don't use this information to personally identify users. What we collect automatically includes things like user device properties, IP address, Media Access Control ("MAC") address and unique device identifier or other device identifier ("UDID"), user device software platform and firmware, user's internet service provider, the search terms used on our website, specific web pages users visit, the duration of use of our website, geographical data, statistical or aggregated information, and other non-personally identifying information as is reasonably required to enhance our Services. We collect this information from all users of the Services, including children under 13. Information That We May Ask For. To use some parts of our Services we request users to provide certain information. For example: When a user contacts customer support, we ask for the user's name and email address. When a user subscribes to our newsletter, we ask for the user's name, email address, birthdate, and country of residence. When a user enters one of our online contests, we may ask for the user's name, email address, and birthdate. When a user registers for an account, we ask for the user's name, address, email address, account password and billing address. We don't collect payment information, such as a credit card number. All orders, subscriptions, purchases, and transactions are processed by third-party service providers, who have their own terms of service and privacy policies that we're not responsible for. We strongly recommend that users review any applicable third-party policies before making purchases through our Services.
THIRD PARTIES THAT MAY HAVE ACCESS TO USER INFORMATION
We work with third parties to help our Services run smoothly, to communicate with users, to process and fulfill account registrations, and to improve user experience. These third parties are contractually obligated to keep personal information confidential, to use it only for the purposes we disclose it for and only as necessary to provide their services. Here are some of the third parties we work with: Amplitude: https://amplitude.com/privacy Cloudflare (website performance and security), to optimize the performance and security of our websites. Here is information about Cloudflare's privacy and security policies: https://www.cloudflare.com/privacypolicy/. Emma (email marketing), when you subscribe to our newsletter. Here is information about Emma's data security safeguards: https://myemma.com/legal/privacy-notice/. Google Analytics (website analytics service), to analyze and optimize how the Sites perform. Here is information about Google Analytics' data security safeguards: https://support.google.com/analytics/answer/6004245. Here is information on how to opt out of Google Analytics or to manage your Google Analytics settings: https://tools.google.com/dlpage/gaoptout?hl=en. Google Workspace (email service), when you contact customer support. Here is information about Google Workspace's data security safeguards: https://policies.google.com/privacy?hl=en_ca. Help Scout (customer service software), when you contact customer support. Here is information about HelpScout's data security safeguards: https://www.helpscout.com/company/legal/privacy/. Singular: https://www.singular.net/privacy-policy/ Vimeo: https://vimeo.com/privacy WunderBox (game backend) provides the backend platform used for scheduling and releasing game content. Here is information about WunderBox's privacy policy: https://www.wunderbox.tv/privacy-policy.
HOW WE USE USERS' INFORMATION
We may collect, maintain, and use a user's information for several purposes: To respond to customer support inquiries. To send out newsletters. To contact prize winners of competitions. For system administration purposes and for internal operations (including troubleshooting, data analysis, and testing) to ensure the Services operate properly. To analyze use of the Services so we can improve the user experience and ensure that content is presented in the most effective manner for user devices. To ensure that our Services are safe and secure. To notify users of any changes to the Services. For geo-based redirection. To manage account registration and access. To fulfill season passes and account upgrades. For age screening purposes.
COOKIES
Note: The Client does NOT use cookies. The information in this section applies only to users of the Sites. Cookies are small text files that are stored on a user's computer or device by websites they visit. Cookies help websites function and improve their efficiency, as well as provide website usage information to the website owner. Our Sites uses cookies from third parties to distinguish you from other users, maximize network resources, manage traffic, protect our websites from malicious traffic, and to provide site functionality. This helps us give users a good experience when browsing our website and also allows us to improve our site. You can disable some or all cookies by configuring your browser's privacy settings (check your browser's help function to learn more about cookie controls). Keep in mind that disabling all cookies may cause some aspects of our Sites not to function properly. To learn more about automatic data collection practices and your ability to opt out of having your data tracked automatically, visit the Digital Advertising Alliance of Canada Opt-Out Tool.
LOG FILES
Like most websites and services delivered via the internet, when users visit our Sites, we gather certain information and store it in log files. This information may include but is not limited to IP addresses, system configuration information, URLs of referring pages, and locale and language preferences. We use this information to provide support for the internal operations of our Sites. We don't use this information to identify or create a profile about our users.
SECURITY
We take appropriate technical and organisational measures to safeguard the information we hold about users and regularly review our security measures to consider new technologies and methods to safeguard user data. That said, no transmission over the internet can ever be guaranteed secure, so we can't guarantee the security of any personal information that we receive over the internet.
WHERE WE STORE USER INFORMATION
We have users around the world. Information collected through our Services may be stored and processed in Canada, the United States, or any other country in which we or our service providers maintain facilities. We or our service providers may transfer information across borders and from a user's country or jurisdiction to other countries or jurisdictions which have varying data protection laws, some of which provide more protection than others. When a user's information is transferred internationally, it will be protected in accordance with this Privacy Policy and the requirements of applicable privacy laws. We've taken measures to ensure that our service providers comply with certain legal frameworks related to the transfer of information, including European Commission adequacy decisions, Standard Contractual Clauses adopted by the European Commission, the EU-US Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and Swiss-US Data Privacy Framework.
DATA RETENTION
Except as required by applicable law, we'll only retain personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some cases we may anonymize personal information so that it can no longer be associated with a particular user. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice.
USER RIGHTS
You have the following rights with respect to the information we hold: The right to access. If we've collected your information, you have the right to access it. The right to rectification. You have the right to have us correct inaccurate information we hold about you. The right to erasure. You have the right to have your information erased. The right to object to or restrict collection. You have the right to object to or restrict us from collecting your information. The right to data portability. You have the right to receive your personal information from us in a structured, commonly used, and machine-readable format. The right to complain to a supervisory authority. You have the right to file a complaint with a supervisory authority responsible for the collection of personal information if you feel we've infringed your privacy rights. The right to withdraw consent. If you've provided us with consent, you have the right to withdraw that consent at any time. We'll handle any request to exercise these rights in accordance with applicable law and any relevant legal exemptions. To exercise these rights please contact us using the contact details below.
CONTACT US
If you have any questions about this privacy policy, including any questions about how we treat your children's information in connection with our Services, or would like to review or have deleted you or your child's personal information, or if you would like to withdraw consent for the further collection and use of you or your child's personal information or restrict us from disclosing such information to third parties, please contact us at info@stellarfield.pro.